People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses.
Here are five guidelines:. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language.
Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold. Be concise.
Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns.
Make it apparent that we really like helping them achieve positive outcomes.
Quickbooks manual This manual is useful for an NGO considering buying Quickbooks. It gives advice on which version to buy and how to customise it so that it can be useful for tracking funds from donors. Everything in the manual refers to the UK 2010 version of Quickbooks but we also have the manual for the 2006 verison if you need it. Please note that there are also US and Canadian versions of QuickBooks which are not compatible with the UK version. IMPORTANT UPDATE NOTE JANUARY 2013: We have learnt that new editions of QuickBooks Pro do NOT include Budgeting and Classes.
If you need these features you will need to buy budgets and classes they should ensure that they purchase QuickBooks Pro 2010 or upgrade to QuickBooks Premier. The manuals here are therefore not relevant for QuickBooks versions from 2012. Download the manual for free:. Support our work! We provide these free resources to help charities and NGOs all round the world. Please consider making Mango a donation of £5 in return for downloading them. It will make an important difference to Mango, helping us continue our work.
Giving on-line is safe and easy using our secure service-provider.